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A simple way to evaluate people and clients for success

Here’s a simple and efficient way to evaluate yourself and your employees. Clients, too, for that matter. Where do you think you and your closest friends would “plot” on the graphic below? Where would you plot your best employee? The worst?

Pretty neat. Like all brilliantly simple concepts, it is clear and useful. And it’s teachable. Yes, it is intuitive. What I like most is that it puts intuition to paper. It also helps to add volume to that little voice inside your head that is sometimes unfortunately ignored.

I learned about this technique from the very bright Melissa Murray, Chief Inspiration Officer of Mosaix Group and currently in Asheville, NC. Like most of us Melissa detests having to deal with dumb issues related to people management, but unlike most people she figured out how to deal with the problem.

This new “tool” allowed her to make good assessments quickly so she could get on with her real work. She developed it while traveling the world producing events for large corporations back in a former life. She found that time and distance amplified strengths (and defects) in the people working on the account with her.

The technique is founded on the principle that a person’s ability to perform in a progressive organization can be isolated into two discrete camps: (1) their knowledge and (2) their motivation. And, it is a way to evaluate the degrees of each component. One person can have more knowledge, or greater motivation, than another can.

Recently, I asked her to lunch to refresh me on how this system worked. The diagram above is a slightly modified version of what she drew.

Here’s how it works

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Who dat?

“What” you are is one thing. “Who” you are is a whole ‘nother thing.

What you are is functional, it can be bought. But who you are, now there’s something that can’t quite be quantified and priced.   It is that which makes you unique, different. It is that which sets you apart from the competition.  It is, to borrow a phrase, ‘priceless’ because it gives your customers a reason to be loyal to you, even in today’s commodity-driven market.

What people mean to each other is what makes a romance last.
What a business means to its customers is what makes it thrive.

There has been a lot of talk lately of the deterioration of brand value.  The numbers don’t lie, consumers are now moving in unprecedented numbers to ‘generic’ products and services that cost less than ‘premium’ brands.   But, what happens when two similar products are similarly priced?  In that case, the difference is distinguished only by personality. So,… (more…)

 


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